How Journeya works
The same record, seen from every side.
Every journey on Journeya lives in one secure record, shared by everyone involved: intended parents, surrogates, egg donors, agencies, clinics, legal teams, mental health professionals and escrow. When something changes, the people who need to know see it right away, in the view that fits their role.
A surrogate opens the app and sees her next appointment, her medications and her payments.
The surrogacy journey, milestone by milestone
First inquiry and application
Every application starts from a questionnaire built around current laws and regulations, which each agency customizes to its own requirements. Applicants choose how they answer: a guided AI chat that feels like a conversation, or a classic form they can complete at their own pace. Questions adapt to each answer, explain why they’re being asked and save as you go.
- Surrogates and donors apply the way that feels right to them, and know from the start what’s being asked, and why.
- Agencies set the questions once, stay compliant as laws change, and receive every application complete and already reviewed, with anything missing or inconsistent flagged.
- Intended parents get a guided walkthrough of what the whole journey involves, before they commit.
Built from the ground up for the way this work really happens.
- One shared record, by design.Every person, document, payment and message on a journey lives on a single case record, not in separate tools stitched together. Each role sees its own view of the same data, so nothing is copied and nothing goes out of sync.
- AI built into every step.Conversational intake that adapts to each answer. Medical records read, structured and summarized. Compatibility scoring from both questionnaires. An assistant that answers everyday questions and knows when to bring in a person.
- Your rules, applied automatically.Agencies set the criteria that matter to them, and Journeya flags answers, missing documents and expiring clearances against those rules the moment they arrive.
- Questionnaires that evolve safely.Change a question in minutes, without a developer. A new version goes live for new applicants, while everyone already applying stays on the version they started.
- Compliance kept current.Application templates are updated as federal and state laws change, and every authorization, signature and change is recorded in a full audit trail.
- Connected where it counts.E-signature built in, escrow payments that follow real milestones, and every signed document filed where the journey can find it.
- Records that can move with the journey.When a surrogate moves from one agency to another, her application, records, evaluations and clearances travel as one record, ready to use, with nothing re-keyed.
- Secure at every layer.Built for HIPAA compliance, encrypted end to end, with role-based access and BAAs available.
- On every screen.A mobile app for families, a web dashboard for agencies and partners, working from the same record in real time.
The egg donation journey
Donating eggs is a shorter journey, with its own milestones. Donors get their own path in the app:
Application
The same guided conversation, with questions specific to donation.
From first conversation to your first journey on Journeya.
- 01
We learn how you work.
A conversation about your team, your journeys and the tools you use today.
- 02
We set it up for you.
Your workflows mapped, your existing data moved, your team invited.
- 03
Your families join.
Surrogates, donors and intended parents get the app, with a welcome from your agency.
- 04
We stay close.
Regular check-ins in the first months, and a direct line to our product team.
One shared record.
Every party sees what their role needs, and nothing they don’t.
A person when it matters.
Everyday questions get answered day or night, and anything that needs a human goes straight to your team.
Private by design.
Encrypted end to end and built for HIPAA compliance.
Know an agency that should see this?
Legal teams, escrow partners and agencies work with each other every day, and the best introductions come from people who already know the work. If you know an agency that would benefit from Journeya, we’d love an introduction.
Questions about how it works
Does Journeya replace the people who guide a journey?
No. It takes the paperwork, reminders and follow-ups off their plate, so coordinators, clinicians and mental health professionals can spend more time with the people in the journey.
Who decides what each person can see?
Access is set by role. A surrogate sees her own journey, a legal team sees the contracts it works on, and the agency decides who joins each journey.
Does it work for egg donation programs too?
Yes. Donors have their own path, with milestones built around the donation cycle.
Want to see your agency’s journey on Journeya?
We’ll walk you through it with your own workflow in mind, in 30 minutes.