1. Who we are and what this covers

Journeya is operated by Ostara Fertility LLC ("Journeya", "we", "us"), with offices in Las Vegas, Nevada and Salt Lake City, Utah. You can reach us at hello@journeya.com.

This Privacy Policy covers the public website at journeya.com and the forms on it (the Design Partner application, the introduction form and the contact form). It does not cover the Journeya platform (the app and dashboard used by agencies, their partners and the families they serve). Use of the platform is governed by the agreements between Journeya and each agency, including business associate agreements where applicable, and by the privacy notices presented inside the platform.

2. Information we collect

Information you give us

Design Partner application: your name, email address, agency name, role, team size, number of active journeys, what you would like help with (optional) and who introduced you to Journeya (optional).
Introduction form: your name, your role, the agency you are introducing, an optional contact at that agency, an optional note, and whether we may mention that you referred them.
Contact form and email: your name, email address, organization (optional), who you are in the journey, and the content of your message.

Please do not send us medical information, legal documents or other sensitive details through the website. If you are on a fertility journey, your agency and your care team are the right place for that information.

Information collected automatically

When you visit the site, our hosting provider records standard server logs (IP address, browser type, pages requested, time of request) for security and to keep the site running. If you accept analytics cookies, we also collect usage information through PostHog and Google Analytics, described in section 5.

Information from third parties

If someone introduces your agency to us through the introduction form, we receive your agency’s name and, if they choose to share it, a contact name and email address. We will tell you how we received your details when we first reach out.

3. How we use it

To respond to your message or application, schedule conversations and run the Design Partner Program.
To follow up on an introduction you made and, if you agreed, to mention that you referred the agency.
To operate, secure and improve the website, including understanding which pages are useful (analytics, only with your consent).
To comply with legal obligations and enforce our terms.

We do not sell personal information and we do not use it for advertising profiles.

We share information only with service providers who process it on our behalf under contract: our website hosting provider, our email and scheduling tools, and, if you accept analytics cookies, PostHog, Inc. and Google LLC. We may also disclose information when the law requires it, to protect the rights and safety of Journeya or others, or as part of a merger, acquisition or sale of assets, in which case this policy will continue to apply.

5. Cookies and analytics

The site uses one essential cookie-like record (in your browser’s local storage) to remember your cookie choice. Analytics cookies from PostHog and Google Analytics are set only after you choose "Accept all" in the cookie banner. You can change your choice at any time through "Cookie settings" in the footer. The full list of cookies and their lifetimes is in our Cookie Policy.

6. How long we keep it

We keep application and contact information for as long as we are in an active conversation with you and for up to 24 months after our last contact, unless you ask us to delete it sooner or we need to keep it for legal reasons. Server logs are kept for up to 90 days. Analytics data is retained according to the settings described in the Cookie Policy.

7. Security

The website is served over HTTPS. Form submissions and emails are stored in access-controlled systems available only to the Journeya team members who need them. No method of transmission or storage is perfectly secure, so please contact us if you believe your information has been exposed.

8. Health information and HIPAA

The public website is not intended to collect protected health information (PHI). The Journeya platform is built to support HIPAA compliance for the agencies, clinics and other covered entities and business associates that use it, and we sign business associate agreements (BAAs) with those organizations. Any PHI handled inside the platform is governed by those agreements and by the privacy practices of the agency or clinic you work with, not by this website policy.

9. Your choices and rights

You can ask us at any time to access, correct or delete the personal information we hold about you from the website, to stop contacting you, or to tell you how we obtained your details. Email hello@journeya.com and we will respond within 30 days.

Residents of California, Nevada, Utah and other U.S. states with consumer privacy laws may have additional rights, including the right to know what categories of information we collect and the right to opt out of the sale or sharing of personal information. We do not sell or share personal information as those laws define it. We will not discriminate against you for exercising any of these rights.

10. Children

The website is intended for adults. We do not knowingly collect information from anyone under 18. If you believe a child has provided us with information, contact us and we will delete it.

11. Visitors outside the United States

Journeya operates in the United States and the information you send us is processed there. If you contact us from another country, you understand that your information will be transferred to and handled in the United States, where privacy laws may differ from those in your country.

12. Changes to this policy

We will post any changes on this page and update the effective date at the top. If a change is significant, we will say so clearly on the site.

13. Contact

Ostara Fertility LLC
Las Vegas, Nevada · Salt Lake City, Utah
hello@journeya.com

Privacy Policy